Replas are often asked to support companies who are having issues with their existing moulding supplier. In March 2010, we were approached by a company whose existing supplier was in financial difficulty and on the brink of collapse. Many parts had already been on order for several weeks and the customer was not aware of the situation. The customer was faced with the need to find a new home for 24 mould tools and required several parts very urgently.
After receiving a phone call in the morning, we promptly met the customer for the first time at the site that afternoon, collected the tools in our transport and brought them back to our company.
The customer provided us with sample mouldings, drawings and a list of tools and asked us to provide quotations the next day. This was not straight forward, as many of the products had been in existence for over 20 years and so the materials referred to on the drawings were no longer available, or even recognised. Many of the tools had interchangeable inserts and cores and we had little instruction about which parts belonged to which tools.
Despite all the hurdles, using our experience and our extensive network of suppliers, we were able to source the specified or equivalent materials and begin production of the first parts less than 3 days after the tools were collected.
We are still working with the customer who is very pleased with our service and regularly comments that the mouldings are of superior quality to those made by the previous moulder.
